Delivery

 Every order placed between Monday and Friday is processed on the same day ; an order placed on Friday night, Saturday, Sunday or bank holiday will be processed on the following working day. In order to be able to respect the delivery time, you must ensure to communicate the correct information on the shipping address during the order. If you wish to save more than one shipping address in your account, you will have to select one address before you complete your order. You will then be able to follow you order on your client account by clicking on « ORDER HISTORY ».

Orders are shipped from Paris with the bill stating the total amount of your purchase in euros, with or without taxes, depending on the country of destination. All of our jewelry is ensured during shipment, whatever the value and the chosen carrier.

We offer several delivery options :

-        In store withdrawal

You can collect your purchase in one of our Stone Paris shops :

28 rue du Mont Thabor, Paris 1rst. Monday 2pm to 7pm and Tuesday to Saturday from 10:30 am to 12:30pm and 1:30pm to 7pm.

60 rue des Saints Pères Paris VII. From Tuesday to Saturday 10:30am to 1pm and 2pm to 7pm. 

An email will be sent to you, to let you know when the item is available. An ID and the bill will be requested.

-        Courier

Our products can be delivered by courier for any orders placed in Paris intra-muros, Neuilly-sur-Seine, Boulogne Billancourt, Levallois Perret and Issy-les-Moulineaux, and by DHL or Fedex for any other delivery areas. Orders placed before 4pm will be sent on the same day. Please make sure to give us all the delivery and time information during checkout.

-        Transporter

Deliveries are insured by Fedex and DHL from Monday to Friday. Once your order is handed over to the carrier, you will receive an email with the tracking information to follow your order. We cannot be held responsible for any delays caused by the carrier or the customs clearance processes. For safety purposes, your order cannot be shipped to PO Boxes. During delivery, ensure of the conformity of the products before you sign the carrier’s delivery slip. In case of anomaly, please let us know your concerns by email at info@stoneparis.com, otherwise we can’t be held responsible. If you are away during the delivery of your parcel, please contact the carrier’s customer service to agree on a new delivery date : Fedex +33 (0) 820 12 38 00 or DHL +33 (0) 825 10 00 80. If you cannot be delivered, the parcel will be returned to us. We will then suggest you to send you the products back at your own expense.

Please find below a summary table of the different shipping methods, prices and delays. Please note that it is for information only and is effective only from the shipping date.

Europe zone 1: Germany, Andorra, Austria, Belgium, Denmark, Spain, Finland, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom, Sweden, Vatican.

Europe zone 2: Bulgaria, Cyprus, Estonia, Gibraltar, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Czech Republic, Romania, Slovakia, Slovenia, Switzerland.

Zone 3: Albania, Algeria, Australia, Byelorussia, Bosnia and Herzegovina, Cambodia, China, Croatia, Guadeloupe, French Guiana, Hong Kong, Indonesia, Japan, Laos, Macao, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Martinique, Mexico , New Zealand, Philippines, Saint Vincent, Saint Lucia, Serbia, Turkey, Singapore, Taiwan, Thailand, Tunisia, Ukraine, Vietnam.

Zone 4: Saudi Arabia, South Africa, Anguilla, Antigua & Barbuda, Argentina, Aruba, Afghanistan, Angola, Armenia, Azerbaijan, Botswana, Burundi, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Bahrain, Bangladesh, Bhutan, Brazil, Brunei, Botswana, Burundi, Cayman, Chile, Colombia, Costa Rica, Curacao, Cameroon, Cape Verde, Congo, Ivory Coast, Djibouti, Ecuador, Eritrea, Ethiopia, Egypt, United Arab Emirates, Grenada, Gabon, Georgia , Ghana, Guam, Guatemala, Guyana, Haiti, Honduras, Turks and Caicos Islands, Iraq, India, Israel, Virgin Islands, Fiji, Dominica, Jordan, Jamaica, Kazakhstan, Kenya, Kyrgyzstan, Kuwait, Lesotho, Liberia, Lebanon , Libya, Madagascar, Malawi, Montserrat, Maldives, Mauritius, Mozambique, Namibia, Nigeria, Nicaragua, New Caledonia, Nepal, Uganda, Oman, Uzbekistan, Papua New Guinea, French Polynesia, Panama, Paraguay, Peru, Puerto Rico, Pakistan , Palestine, Qatar, Dominican Republic, Reunion, Rwanda, Sri Lanka, Saipan, Samoa, Senegal, Seychelles, Swaziland, Saba, Saint Eustatius, El Salvador, Saint Kitts and Nevis, Saint Martin, Suriname, Trinidad and Tobago, Tanzania, Togo, Tonga, Uruguay, Venezuela, Zambia, Zimbabwe.

We also reserve the right not to deliver in Russia.

Returns

Despite the care taken in making our jewels, if you are not satisfied with your order, we are committed to exchange it or refund it. The right of withdrawal must be reported by email at info@stoneparis.com or on your client account in the tab « ORDER HISTORY», by specifying the desired type of return. 
You can request the return of your product within 14 days. When your request is approuved, items must be returned within 14 days. 

Any returned jewel must have not be worn and must be sent back in its Stone Paris case, including its bill and certificate of authenticity. Any non-compliant returns to these conditions will be rejected and sent back to you. Return costs are at your own charge. We advise you to return the product with recorded delivery. The risks related to this reshipment are at your own expenses, we would appreciate you emailing us the tracking information of your parcel. If the product is lost by the carrier during shipment, you are solely responsible for it and cannot be refunded.

As soon as we receive the product, you can request your refund, or an exchange with another product available on the website. 

The shipping time and cost of an exchanged product will be the same as indicated above.

In accordance with the provisions of articles L.111-1, L.221-5, L.221-11 and L.616.1 of the Consumer Code, in the event of a dispute, the buyer can approach the Médicys mediator (https://medicys.fr) contactable by email at https://medicys-consommation.fr and by post at the postal address: 
Médicys, Centre de médiation et de négociation amiable des huissiers de justice, 73 boulevard de Clichy, 75009 Paris.