To order a jewel
Any order placed on our website implies the acceptance of the general terms of sale.
To buy a piece of jewelry, click on « ADD TO BASKET» in the product description page. The cart icon in the upper-right corner of the screen informs you that the product is ready to be ordered.Please note that when you add an item to your basket, it still appears available on the website and can be ordered by another customer at any time.After you clicked on « order », create your account and let yourself be guided step by step to indicate your delivery informations and then proceed to the final payment of the product.
If the product is indicated on “PRE ORDER”, it means it is unavailable but can be made especially for you in our workshop within 8 weeks. It is therefore necessary to pay the entire bill and follow the same steps as explained above. Please note no returns will be accepted for a piece of jewelry made to order. Otherwise, you can subscribe to our email alert to stay updated when the product is available for purchase again.
Please note that the production lead time can be extended up to 10 weeks for the following models: Gatsby earrings, Sleeping Beauty earrings, necklace and ring, Suspicious Minds large model ring and Whisper earrings.
The products are offered for sale on Stone Paris website within the limit of available stocks. In the event of unavailability of the product ordered, as a result of a mistake in the stock update, the client will be informed as soon as possible; in this particular case, Stone Paris undertakes to fully refund your purchase.
Your order will be considered valid after confirmation of the banking payment’s agreement. In case of the bank’s refusal, the order will automatically be cancelled. Once the order has been placed and the payment validated by our bank institution, you will receive a confirmation of your order by email. It will mention the reference of your order, an overview of the products ordered (designation, quantity and price), the total cost of the order (taxes included), delivery charges and delivery and billing addresses.
If you would like to cancel you order, please email firstname.lastname@example.org ; we will our best to process your request if the order has not been shipped already. In no case can pre-orders be cancelled.
All of our jewelry is packed with the greatest care in its Stone Paris case, wrapped in silk paper and accompanied by its invoice and certificate of authenticity. If you want to make a present and you do not want the bill to be joined to the parcel, simply indicate it during the buying process by ticking the box « I would like to offer this jewel. Please do not join the bill ». In this case, the bill will only be sent to you by email. You will also have the possibility to join a personalized card to your order with the message of your choice (this option is available during the ordering process.
We do reserve the right to refuse any order in the following cases :
- litigation with the purchaser
- non-payment of a previous order from the purchaser
- refusal of payment from the purchaser’s bank